Full day city tour Frequently Asked Questions!
What time does the tour start/finish?
Our tour departs from Venice Beach at 10 AM. Conveniently, we have a Check-in at 9:30 AM at 410 Broadway, Santa Monica, 90401 and also at the Hollywood and Highland metro station at 8 AM (Note: Hollywood check in will have down time due to multiple pickups). Parking at the Santa Monica location is conveniently located at 350 Broadway, Santa Monica, 90401 for about $17.50 per day (please park on levels 3 or above).
Where should I park?
In Venice Beach you can park at the Hotel Erwin at 1697 Pacific Ave, Venice, CA 90291. At our Santa Monica check-in convenient parking is located about a block away at 350 Broadway, Santa Monica, 90401 for about $17.50 per day (please park on levels 3 or above). For our Hollywood check-in parking is available at the Hollywood and Highland center.
Can you pickup from my hotel/location?
We have complimentary pick up service from hundreds of hotels in Hollywood, West Hollywood, Beverly Hills, Westwood, Santa Monica, Venice and LAX area. See a complete list HERE. If you can't find your hotel, call us at 818-538-6287 or email email@example.com for other options!
How many stops are there?
Our full day city tour includes 5 self-guided stops. Destination stops include, Venice Beach, Beverly Hills/Rodeo Dr., Griffith Observatory/Hollywood Sign and Hollywood Blvd./Walk of Fame. Our lunch stop is at The Original Farmers Market at The Grove. Each stop allows you to explore the area on your own and at your own pace.
How long are the stops?
Destination stops are 30-40 minutes. Lunch is usually around an hour or just over (added time for busier days).
Are the stops guided?
Our stops are self-guided with an informative map that we provide all guests. Your guide will provide ample information and is happy to answer any questions you have before exiting the vehicle at our destination stops. Between stops, your knowledgeable guide will give you fun facts and information about all areas we visit throughout the day.
Is breakfast or lunch included in the price?
We provide snacks in the morning and water throughout the tour. Lunch is not included and may be purchased during our 1 hour lunch stop at The Original Farmers Market at The Grove. There are plenty of delicious options to choose from!
What is your tour refund policy?
We offer a 100% refund if you cancel at least 24 hours in advance of your scheduled departure. All tours cancelled within 24 hours of scheduled departure are non-refundable. We do offer rescheduling options for a future tour date subject to availability. No shows will be charged 100% without rescheduling option.
Can I pay in cash the day of the tour?
If you would like to purchase your ticket in cash you can go to our storefront on 410 Broadway, Santa Monica, CA 90401. We do not accept cash on the bus. All tickets must be purchased online, through customer service or the storefront prior to departure. Please call us at (818) 538-6287 if you have any questions!
Is your site secure for payments?
Yes, our site offers SSL security on all purchases.
Are there any discounts?
Do I need to purchase a seat for my baby even if the baby is on my lap?
We do not charge for children 2 and under. We also strongly encourage bringing a car seat and letting us know at the time of booking that you will be bringing an infant. We can provide child safety seats or booster seats on request.
Where do you visit on your tour?
A complete list of where we visit on our city tour can be found HERE. Destination stops include, Venice Beach, Beverly Hills/Rodeo Dr., Griffith Observatory/Hollywood Sign and Hollywood Bl/Walk of Fame. Our lunch stop is at The Original Farmers Market at The Grove.
Do you pick up or drop off at LAX airport?
No, we are generally prevented from entering LAX airport. We do pick up at many hotels in the vicinity of LAX. Many of these hotels offer a shuttle from the airport. A complete list of hotel pickups can be found HERE.
What do I need to bring for the tour?
Check the weather before coming for what to wear (generally jeans/shorts a t-shirt and a sweatshirt for the morning are all you need - maybe a hat, too). Bring some sunglasses, something to drink (though bottled water is available on the bus), a camera and your wallet and you're all set. On sunny days (which is 85% of the year), you may want to bring some sunscreen and chapstick.
Do I need a ticket to get on the bus?
You must advance purchase tour tickets, although you don't need to bring a printed ticket. Our greeters will check you in with the name on the reservation.
Are seats assigned? Can I sit with my family/friends?
Seats are first-come-first-served and we cannot guarantee that you will be seated next to your party. To maximize the likelihood that you will be able to sit together, we strongly recommend arriving early for check-in. All groups booking together will be placed on the same bus. If you have 2 or more reservations for your group please notify us in the comments section at the time of purchase so your group can be placed on the same bus.
How can I make a reservation?
Is gratuity included in the price?
No. Standard tip is 15%-20% (or more if you were really happy with the service).
What languages do you offer the tour in?
Currently, we only offer our regular city tours in English. We do have private tours available in Spanish upon request.
Where is the closest RV park where we can be picked up?
The closest RV park is Dockweiler RV Park.
Do you pick up in downtown LA or by Universal Studios?
From downtown you can easily get to Santa Monica using the new Expo Metro Line, it takes just under an hour. From Universal area, you can ride the Metro Red Line to meet us at the Hollywood and Highland Metro station. Plan your Metro trip HERE or give us a call and we can assist you with planning!
Can I take public transportation to the tour starting location?
Yes, and we encourage you to do so! The new metro line to Santa Monica stops within 5 blocks of our meeting point in Santa Monica. You can plan your transportation here: Metro Trip Planner.
Do we get to visit any movie studios?
Studios are part of our Hollywood driving tour, so you certainly see them, but they aren't stops.
Do you offer 1/2 day tours?
Yes through our partners at www.LAinaDay.com - Their half day tours are held to the same 5-Star standard as our own.
When should I make my reservation?
We recommend booking as soon as you know the date you want to go on the tour. During popular travel times (summer, spring break, winter holidays and breaks) our tours sell out every day, often well in advance.
Can I bring my luggage/stroller?
The buses are small and designed for passenger transport only so we cannot accommodate luggage or strollers. Day packs are fine and are encouraged. If you need to store your luggage prior to the tour, you may check them for $5 at 410 Broadway, Santa Monica, CA 90401.
Are you insured/licensed?
Yes. We are fully insured and licensed by the state regulatory agency the California Public Utilities Commission (TCP# 27663). We encourage all guests to Los Angeles to check that every company is properly licensed and insured before booking any activity. You can search for a company's passenger carrier license on the California PUC website. Unfortunately, many companies in Los Angeles do not comply with these requirements.
Are you hiring for positions?
We are always accepting good résumés for tour guides and drivers. Submit yours to firstname.lastname@example.org.